About Us
Avenues Australia is a for-purpose organisation committed to enhancing the coordination, management, and administration of services for individuals living with complex health conditions, disabilities, long-term mental health conditions, and social circumstances. Our navigational services address the fragmented nature of available health and social services by providing individualised assessments, service planning, case management, coaching, coordination, and financial administration of appropriate support services.
Why Choose Us?
We specialise solely on navigational services, helping you plan the best path to a good life and access services tailored to your needs. Our expertise extends to supporting people with complex needs and addressing barriers through Mental Health, Disability, Injury, and Aged Care services. Using system navigators, we ensure you receive the right services, at the right time, in a safe, trauma-informed way.
The Avenues Way
Our Core Values
Spirit of empathetic curiosity
Patiently pursuing knowledge
Accessible to feedback
Preventative action
Prioritising client & staff safeguarding
Honesty & kindness that affirms everyone's worth
Learn more about our core values.
Staff Spotlight
Meet Karina Czaplinski!
“Supporting clients and their families is a job I am very passionate about, and a role I approach with compassion, patience, and a strong commitment to positive outcomes. I love building genuine relationships to inspire hope and meaningful change. It is an absolute privilege to walk alongside our clients to help build their capacity for self-determination, independence, and personal resilience.”
Karina is a Service Coordinator and NDIS Recovery Coach based in Melbourne, where she takes a trauma-informed and person-centred approach to connect clients with the right resources to thrive and coaches them through barriers with their mental health. Karina has lived experience with anxiety disorder and depression, an autoimmune condition, and Fibromyalgia. Prior to working at Avenues Australia, Karina worked at Cohealth, where she was a forensic mental health practitioner. With 14 years of experience in the disability, mental health, and alcohol and other drugs sectors, Karina has worked in various settings and roles, including prisons, Magistrates’ Court, family violence, homelessness services, residential services, crisis support, and community outreach. Karina has a Bachelor of Criminology and Justice, is a qualified SMART Recovery facilitator, and is currently completing a Graduate Diploma in Psychology.
Our People
It all begins with great teams, and our greatest asset is our diversity. Comprising passionate and skilled professionals, our team is cornerstone to our success. Their experience and expertise across various domains, enables us to consistently deliver service quality.
Inclusion Framework
Because achieving inclusion and participation is central to our values and objectives; our policies, services and culture are guided by our Inclusion Framework. This Framework guides us in building and continuously improving the capacity and capabilities we require to provide quality services that optimise participation and inclusion for people accessing human services who have complex needs.
© Inclusion Framework Avenues Australia