Policy and Procedure Index

Below is an index of our Policies and Procedures. Our clients, their families, carers and friends may request a current copy at any time by emailing hello@avenuesaustralia.com. To provide feedback about our policies and procedures, follow the link below.

Compliments and Complaints

Business and Operations

Conflict of Interest and Gifts Policy

Continuous Improvement Policy

Continuous Improvement Procedure

Documents and Records Management Procedure

Emergency and Evacuation Policy and Procedure

Emergency Evacuation Plan

Engagement and Co-Design Guidelines

Financial Management Policy and Procedures

Quality and Continuous Improvement Policy

Quality and Continuous Improvement Procedure

Risk Management Policy

Clients and Wellbeing

Feedback and Complaints Policy and Procedure

Involvement of People with Disability Policy

Involvement of People with Disability Procedure

Billable Time Policy

Positive Behaviour Support and Restrictive Practices Policy

Privacy Statement

Incident Management Policy

Exploration Design and Review Policy and Procedure

Service Delivery Emergency and Disaster Management Policy

People and Culture

Code of Conduct Policy

Human Resources Policy and Procedures

Workplace Health and Safety Policy and Procedure

Dress Code and Hygiene Policy