Meet the Team
At Avenues Australia, our team is our greatest strength, comprising highly passionate, skilled, and dedicated professionals. Each member's diverse experience, and expertise in various domains are pivotal to our success, enabling us to offer quality services to our clients. Our team's combination of professional skills and lived experience allows us to support our clients in a meaningful and dynamic way. Together, we are dedicated to work towards a shared purpose, driven by the shared values.
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Heidi is a Service Coordinator and Recovery Coach who supports participants to access the right services and resources through a trauma-informed, person-centred approach. She builds genuine, trusting relationships through empathy and active listening, and brings lived experience of mental health as well as living with two autoimmune diseases. She has previously worked in family and domestic violence and has extensive experience across the mental health sector. Her qualifications include a Diploma in Community Services and a Certificate IV in Mental Health. Outside work she lives with her partner and three rescue cats and enjoys karaoke, cross stitching, dart competitions, reading, coffee and beach walks.
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Nathan joined Avenues Australia in 2025, and is the Team Leader - Disability and Aged Care. He supports NDIS and Aged Care clients to navigate and connect with the services they need. He takes a proactive, person-centred approach, preparing for reviews well ahead and keeping clients involved in decisions. Passionate about improving quality of life for people living with disability and older Australians, he brings experience from both sectors; previously as an Accommodation and Supports Coordinator at Hall and Prior and as an NDIS Service Coordinator at Plan and Grow. His qualifications include a Bachelor of Science (Psychology), a Cert IV in Community Services and a Cert IV in Workplace Health and Safety. Outside work, Nathan enjoys his dog Gunny, video games and learning something new each week.
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Patterson (Patty) is the Chief WFH Operations Officer, ensuring that his remote-working parents maintain acceptable levels of focus, are always adequately supervised, entertained, and well-trained. He is an absolute gentleman, though admittedly bossy at home. He controls the routine, manages security, and maintains a passive-aggressive leadership style with a calm demeanour but savage side-eye.
To ensure he can perform his household duties, Patty enjoys cheese, chicken, and any novel or exotic foods he hasn’t tried yet (especially if they’re bad for him). He does not mind at all that he distracts his parents from their day jobs, while still acknowledging that they need to work so they can afford his lavish lifestyle.
When he isn’t working hard, Patty loves going to the dog parks, catching a ball or frisbee, and making dad chase after him. He attends daycare several days a week, as his hard work at home warrants these mini holidays away from his parents. There he gets to play with his girlfriend all day before coming home and demanding the tastiest home-cooked food. He sticks to a rigid routine that concludes with mandatory bedtime performance reviews (cuddles with Mum), before his 12hr sleep ready for another day managing WFH operations.
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Tamrar joined Avenues Australia in 2021 and is an Assistant - Service Delivery. Prior to this role she was the Business Administration Associate at Avenues Australia. She was the second staff member to join our team at inception. She has personal lived experience with mental health and a sister with spina bifida. Tamrar enjoys working in the disability sector because she has seen first-hand challenges of navigating the industry through her sister. Tamrar is has a Cert IV in Community Services ad she has previously studied Business Operations and Multimedia. In her spare time, Tamrar has been a volunteer for the State Emergency Service since 2003, where she is now an Administration Officer and moulage artist.
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Yehser is an NDIS Recovery Coach supporting NDIS participants experiencing mental health and psychosocial challenges, using a strengths-based, trauma-informed and solutions-focused approach. Driven by genuine enthusiasm for helping people find meaning and purpose, he previously worked at Early Psychosis as a Mental Health Clinician/Case Manager and at Anglicare WA as a Case Manager supporting young people experiencing homelessness and other dynamic risk. He has completed additional training including Therapeutic Crisis Intervention and Management of Actual and Potential Aggression. His qualifications include a Bachelor of Social Work, Senior First Aid, Youth Mental Health First Aid and ASIST (Applied Suicide Intervention Training). Outside work he enjoys exercising, DJ-ing, collecting records, cooking and travelling.
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Carlee joined Avenues Australia in 2024 and is a Recovery Coach. She assists individuals in their recovery journey and manages their NDIS package to receive the services they need. She values honesty, kindness and inclusion. Carlee’s strengths include listening, compassion, and being non-judgemental. Carlee has lived experience with mental health concerns. Prior to working at Avenues Australia, Carlee worked at Indigo Junction, where she was a case worker for the family service. She also worked at St Barts, where she supported homeless women.
Carlee has a Bachelor’s Degree in Psychology, a Bachelor’s Degree in Social Science and a Certificate III in Disability Studies.
Carlee has three amazing nephews. In her spare time, she enjoys hanging with friends, reading, and assisting on the family farm.
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Phoebe is an Accounting and Finance Associate Trainee at Avenues Australia where she is learning the ins and outs of financial administration, gaining knowledge and expertise under the guidance of the Accounting and Finance Manager.
She values Curiosity, Humour and Kindness. Phoebe’s strengths include perseverance, observance, empathy and always willing to assist others.
Prior to working at Avenues Australia Phoebe worked at Etax Accountants where she worked as a customer service representative, assisting clients with their tax returns. She has also worked as a waitress and barista, where she fine-tuned her skills in the art of coffee making.
Phoebe has a bachelor’s degree in commerce, majoring in Accounting and Accounting Technologies and is keen to start her professional journey in an organisation who strive to enrich the lives of others.
Phoebe has two fur babies, one cat and one dog. In her spare time, she enjoys pursuing her own research in history and attending game nights with friends.
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Karina is a Senior Recovery Coach and Support Coordinator at Avenues Australia. She feels profoundly grateful to see clients and their families achieve the life they want, and to watch them have hope for a better future. She takes a trauma informed and person-centred approach to connect clients with the right resources to thrive, and coaches them through barriers with their mental health.
Karina’s values are integrity, kindness, curiosity and hope. Her strengths include empathy, warmth, attention to detail, and determination to see positive outcomes.
Karina has lived experience with anxiety disorder and depression, an autoimmune condition, and Fibromyalgia.
Prior to working at Avenues Australia, Karina worked at Cohealth where she was a forensic mental health practitioner. With 14 years’ experience in the disability, mental health and Alcohol and Other Drugs sectors, Karina has worked in various settings and roles including prisons, Magistrates’ Court, family violence, homelessness services, residential services, crisis support, and community outreach.
Karina lives in Melbourne with her partner and their 2 year old furbaby named Patterson (Patty). Karina enjoys reading, watching nature documentaries, listening to astronomy podcasts, building Lego, and spending time at the local dog parks.
Karina has a Bachelor of Criminology and Justice, is a qualified SMART Recovery facilitator, and is currently completing a Graduate Diploma in Psychology.
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Polina is an NDIS Recovery Coach supporting participants with psychosocial disability to achieve their recovery goals, believing in a holistic approach tailored to each person's strengths, interests, lifestyle and needs. Passionate about building resilience and independence, she brings empathy, listening and adaptability from her background as a Mental Health Support Worker and a Psychology Research Assistant. Her qualifications include a Bachelor of Psychology (Hons) and a Cert IV in Mental Health. In her spare time she enjoys painting, knitting, crosswords, reading science fiction and spending time with friends.
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Fery joined Avenues Australia in 2021 and works as a Senior Service Coordinator, helping NDIS and My Aged Care participants navigate and connect with the supports they need. Caring, accurate and genuinely invested in solving problems for her participants, she previously worked as an NDIS community ambassador and in disability and aged care roles at Identity WA, AtHomeCare and Baptistcare, and worked as a bookkeeper before entering the sector. She has also trained as a Drug and Alcohol Ambassador and a Diabetic and Hepatitis Ambassador. Her qualifications include a Cert IV in Allied Health (Occupational Therapy), a Cert III in Individual Support, an Advanced Diploma in Accountancy and a First Aid Certificate. She is currently completing a Diploma in Community Services . In her spare time she enjoys her family, good food, swimming, gardening, reading, meditation and the arts.
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Fadzai has been CEO of Avenues Australia since 2020. Her most recent role prior to Avenues Australia was as an Assistant Director at the National Disability Insurance Agency (NDIA) where she overlooked the mainstream engagement of the Health, Justice, and Child Protection interface portfolios. Prior to this role, she was an Associate Director at Social Ventures Australia, Australia's largest social purpose consulting company that invests in innovative systems change initiatives through consulting services and impact investing. Prior to this, she spent most of her career working as a Principle consultant with organisations and government agencies in the extractives industry to manage their social and economic impact in regional communities across Australia. Fadzai holds a Master of Business Administration from the University of Western Australia, a Bachelor of Commerce from Murdoch University and is a graduate of the Australian Institute of Company Directors. She has a lived experience with an immediate family member on the NDIS.
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Matvey is an Accounting & Finance Trainee at Avenues Australia where he handles day-to-day accounting for businesses, including tracking income and expenses, preparing reports, and managing tax lodgements, helping the business run smoothly.
He values Honesty, Curiosity and Creativity. Matvey’s strengths include perseverance, critical thinking and his drive for continuous improvement.
He has a strong background in business management and logistics, having worked as a Logistics Manager for two years. Alongside his experience Matvey has numerous certificates and practical projects accumulated.
Currently Matvey is studying a Bachelor of Commerce, majoring in Accounting and Finance at the University of Western Australia in his final year and is excited to put his studies to practical use.
Outside his studies and work, Matvey enjoys social outings, appreciating the beauty of nauture, and playing volleyball.
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Karolina joined Avenues Australia in 2023 and leads the Mental Health team, supporting NDIS participants with complex needs and psychosocial disabilities. Empathetic, patient and a natural at building rapport, she's passionate about empowering people facing mental health challenges to reach their goals. She brings lived experience of anxiety disorder and depression, as well as supporting a family member with dementia. Before Avenues, Karolina worked at Devoted Health Care and Friends at Home. Her qualifications include a Master of Psychology, a Master of Business Administration, a Diploma in Community Services and a Diploma in Counselling. Outside work she's a mum who enjoys cooking, swimming, bushwalking and travelling.
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Jacob joined Avenues Australia in 2023 and is now Service Delivery Manager, supporting the Support Coordination, Aged Care and Mental Health teams while working directly with participants to make the most of their NDIS and My Aged Care plans. He previously held the position of Team Leader Disability & Aged Care at Avenues. He brings empathy, patience and practicality, along with lived experience as an NDIS Plan Nominee for a friend and his own experience living with Bipolar Affective Disorder Type II. Before Avenues, he worked at Plan Partners as a Support Coordinator and at Directions Disability Support as a Community Support Worker. His qualifications include a Diploma in Counselling, a Diploma in Community Services and a First Aid Certificate. Away from work he's a proud dog dad to German Shepherd Leia and enjoys cheerleading and reading.
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Dolly is a Recovery Coach who works alongside participants with psychosocial disability to build capacity and coordinate their NDIS plans, drawing on strong interpersonal skills and a compassionate, trauma-informed approach. Before this role she worked as a case manager in the homelessness sector and counselling services, supporting people with complex needs including those with offending and substance abuse behaviours, and spent fifteen years as a Chartered Accountant before switching careers to follow her purpose. Her qualifications include a Bachelor of Science (Psychology) Hons, a Bachelor of Communications, a Masters of Professional Accounting & CA, and Mental Health First Aider. Outside work she treasures time with her son, spirituality, nature and strength training.
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Andrea is a Service Coordinator supporting NDIS participants to connect with the right services, build their confidence and navigate their NDIS journey with ease, all while growing alongside a supportive team. She loves the difference she makes in the community and seeing clients reach their goals. Before Avenues Australia, she worked in Human Resources and as a content writer, barista and retail representative. Her qualifications include a Bachelor of Psychology and a Certificate in Mental Health First Aid, and she is currently completing a Master of Business Psychology. In her spare time she enjoys her Corgi Haiko, catching up with friends, exploring new places and food, and relaxing with a good movie or music.
Join Our Team
If you are driven by our shared passion for innovation, excellence, and a positive impact, we invite you to explore our current job openings or submit an expressions of interest for upcoming opportunities on our careers page.