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Emma is a Senior Service Coordinator at Avenues Australia, where she assists participants to understand and navigate their NDIS plan, connect with providers to increase participants independence, and to assist and support clients with meeting their goals. Emma values respect, compassion, and honesty. Emma’s strengths include truly listening to clients, empathy, and patience. Emma has lived experience with Multiple Sclerosis (MS), diagnosed in the last few years when she lost her balance and mobility. With the assistance of allied health professionals, she has regained these functions and continuously works with her therapists to maintain them. Prior to working at Avenues Australia, Emma worked at MSWA and for an Allied Health provider, where she created service agreements and scheduled services with clients and therapists. She has worked in aged care as a lifestyle, therapy, and spiritual coordinator, and previously owned an out of school hours care business and lectured fitness for TAFE. Emma has a Certificate IV in Training and Assessment, a Certificate IV in Business Management, a Certificate III in Allied Health Assistant and Childcare.
Emma has two older children and a furbaby, a cavoodle called Alfie, who is a qualified therapy dog. In her spare time, Emma likes to be outdoors in nature, read, renovate houses, and spend time with her family.

Patterson (Patty) is the Chief WFH Operations Officer, ensuring that his remote-working parents maintain acceptable levels of focus, are always adequately supervised, entertained, and well-trained. He is an absolute gentleman, though admittedly bossy at home. He controls the routine, manages security, and maintains a passive-aggressive leadership style with a calm demeanour but savage side-eye.
To ensure he can perform his household duties, Patty enjoys cheese, chicken, and any novel or exotic foods he hasn’t tried yet (especially if they’re bad for him). He does not mind at all that he distracts his parents from their day jobs, while still acknowledging that they need to work so they can afford his lavish lifestyle.
When he isn’t working hard, Patty loves going to the dog parks, catching a ball or frisbee, and making dad chase after him. He attends daycare several days a week, as his hard work at home warrants these mini holidays away from his parents. There he gets to play with his girlfriend all day before coming home and demanding the tastiest home-cooked food. He sticks to a rigid routine that concludes with mandatory bedtime performance reviews (cuddles with Mum), before his 12hr sleep ready for another day managing WFH operations.

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Nathan is a Senior Service Coordinator at Avenues Australia, where he supports NDIS participants navigate and connect to their supports. Nathan prepares for reviews and evaluates all outcomes, starting weeks beforehand, and seeks participants’ opinions on the documents related to them and their services. What drives Nathan in this industry is his passion to increase enjoyment in people’s lives who live with disabilities. The best thing about working with people with disabilities is seeing them smile when they achieve the goals that they set in place.
Prior to working at Avenues Australia, Nathan worked at Plan and Grow, where he was an NDIS Service Coordinator. He also worked at Hall and Prior, where he was an Accommodation and Supports Coordinator.
Nathan has a Bachelor’s Degree of Science in Psychology and a Certificate IV in Community Services.
Nathan has a four-legged child named Gunny, who loves to run around and make a mess. In his spare time, Nathan likes to play video games and learn new things at least once a week.

Tamrar is an Assistant - Service Delivery at Avenues Australia. Prior to this role she was the Business Administration Associate at Avenues Australia. She was the second staff member to join our team at inception. She has personal lived experience with mental health and a sister with spina bifida. Tamrar enjoys working in the disability sector because she has seen first-hand challenges of navigating the industry through her sister. Tamrar is currently completing a Cert IV in Community Services. She has previously studied Business Operations and Multimedia. In her spare time, Tamrar has been a volunteer for the State Emergency Service since 2003, where she is now an Administration Officer and moulage artist.

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Grace is a Manager of Accounting and Finance at Avenues Australia where she leads, manages and grows the accounting, taxation and financial aspects at Avenues Australia.
She also conducts and oversees the financial administration service (Plan Management) for our clients and is responsible for ensuring their provider payments are paid and their NDIS budgets are being used within the NDIS pricing rules and other compliance measures.
Grace’s strengths include her strong work ethic and her appreciation of beauty and excellence. She believes there is a beautiful side in all domains of life. Prior to working at Avenues Australia Grace worked at Patches Australia, a provider of paediatric therapies and assessment, as a Finance Business Partner. With over seven years of experience in the healthcare, manufacturing, and public practice sectors, Grace is passionate about helping individuals and businesses achieve their financial goals.
Grace has an honours Degree of Bachelor of Arts in Business & Marketing from the University of Portsmouth, United Kingdom, a Master of Professional Accounting from Murdoch University, and a CPA accreditation from CPA Australia.
Grace has a daughter and in her spare time she enjoys volunteering with her daughter. She also loves sewing and camping.

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Carlee is a Recovery Coach at Avenues Australia, where she assists individuals in their recovery journey and manages their NDIS package to receive the services they need. She values honesty, kindness and inclusion. Carlee’s strengths include listening, compassion, and being non-judgemental. Carlee has lived experience with mental health concerns. Prior to working at Avenues Australia, Carlee worked at Indigo Junction, where she was a case worker for the family service. She also worked at St Barts, where she supported homeless women.
Carlee has a Bachelor’s Degree in Psychology, a Bachelor’s Degree in Social Science and a Certificate III in Disability Studies.
Carlee has three amazing nephews. In her spare time, she enjoys hanging with friends, reading, and assisting on the family farm.

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Paul is a Recovery Coach at Avenues Australia, where he assists people with psychosocial disabilities. He works collaboratively with our clients, their families, carers, and other services to identify, plan, design, and coordinate mental health supports. He is passionate about walking alongside people as they navigate the challenges of day-to-day living, helping them build on their strengths, and maintain engagement through times of increased support needs. Paul seeks learning every day, leads with kindness. His strengths include strong leadership, cultural understanding, empathy, and the ability to build meaningful connections. Prior to working at Avenues Australia, Paul worked at Key Assets as a Complex Care Youth Worker. Prior to this, he worked at RUAH Community Services as a Support Coordinator, where he delivered holistic, culturally secure support to people affected by intergenerational homelessness. He also worked at Blue Cove Group, where he supervised staff and supported children in out-of-home care arrangements, at Southern Cross Care as a Recovery Partner, and at Outcome Inc as a Team Leader in the Special Needs Unit. He has worked in many other roles throughout his career spanning 28 years.
Paul has a Diploma of Community Services, a Diploma of Counselling, a Diploma of National Indigenous Legal Studies, a Certificate IV in Mental Health, and is completing a Diploma of Mental Health.
In his spare time, he enjoys supporting his community and advocating for systemic change.

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Phoebe is an Accounting and Finance Associate Trainee at Avenues Australia where she is learning the ins and outs of financial administration, gaining knowledge and expertise under the guidance of the Accounting and Finance Manager.
She values Curiosity, Humour and Kindness. Phoebe’s strengths include perseverance, observance, empathy and always willing to assist others.
Prior to working at Avenues Australia Phoebe worked at Etax Accountants where she worked as a customer service representative, assisting clients with their tax returns. She has also worked as a waitress and barista, where she fine-tuned her skills in the art of coffee making.
Phoebe has a bachelor’s degree in commerce, majoring in Accounting and Accounting Technologies and is keen to start her professional journey in an organisation who strive to enrich the lives of others.
Phoebe has two fur babies, one cat and one dog. In her spare time, she enjoys pursuing her own research in history and attending game nights with friends.

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Frizza is a Recovery Coach at Avenues Australia, where she actively supports and engages NDIS participants in building capacity and resilience. Frizza values professionalism, compassion, and motivation. Frizza’s greatest strengths are openness to learning, ability to adapt, and empathise with people from all walks of life.
Prior to working at Avenues Australia, Frizza had years of experience in the mental health industry, where she worked as a Resiliency Coach at PhilhealthCare Inc. and as an Associate School Counsellor at Holy Cross College in the Philippines. Frizza has a Bachelor’s Degree in Psychology and is currently studying for a Diploma in Mental Health. She is a member of the Australian Community Workers Association.
Frizza’s passions and hobbies are animals (especially cats), travel, and food. Spending time with her cat, Chilbong, is what calms her the most. She also likes to go for a walk, be it around the city or nature.

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Karina is a Senior Recovery Coach and Support Coordinator at Avenues Australia. She feels profoundly grateful to see clients and their families achieve the life they want, and to watch them have hope for a better future. She takes a trauma informed and person-centred approach to connect clients with the right resources to thrive, and coaches them through barriers with their mental health.
Karina’s values are integrity, kindness, curiosity and hope. Her strengths include empathy, warmth, attention to detail, and determination to see positive outcomes.
Karina has lived experience with anxiety disorder and depression, an autoimmune condition, and Fibromyalgia.
Prior to working at Avenues Australia, Karina worked at Cohealth where she was a forensic mental health practitioner. With 14 years’ experience in the disability, mental health and Alcohol and Other Drugs sectors, Karina has worked in various settings and roles including prisons, Magistrates’ Court, family violence, homelessness services, residential services, crisis support, and community outreach.
Karina lives in Melbourne with her partner and their 2 year old furbaby named Patterson (Patty). Karina enjoys reading, watching nature documentaries, listening to astronomy podcasts, building Lego, and spending time at the local dog parks.
Karina has a Bachelor of Criminology and Justice, is a qualified SMART Recovery facilitator, and is currently completing a Graduate Diploma in Psychology.

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Alfie is a certified Therapy Dog at Avenues Australia where he provides comfort and emotional support to clients and staff in the office environment. He values compassion, patience, and loyalty. Alfie's strengths include his calming presence, empathy, and ability to connect with people.
Prior to being at Avenues Australia, Alfie provided therapy support in aged care homes, since he was six months old where he supported individuals through stressful situations and brought pure joy to residents.
Alfie has completed extensive training in animal-assisted therapy and holds certifications in obedience and therapy dog services.
Outside of the office, he enjoys playing fetch in the park, chasing ducks, going for long walks on the beach, dressing up in his favourite bowtie, and snuggling up for a good nap. When he's not busy making everyone smile, you might find him perfecting his puppy eyes for extra treats.

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Fery is a Service Coordinator at Avenues Australia since 2021 and is based in Perth. Prior to working at Avenues Australia, Fery worked as an NDIS community ambassador, and various other roles in the disability and aged care sectors at Identity WA, AtHomeCare and Baptistcare. Prior to working in the disability sector, she worked as a bookkeeper. She has a Cert IV in Allied Health (Occupational Therapy), Cert III in Individual Support, Advance Diploma of Accountancy, Diploma of Mathematics.

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Fadzai is CEO of Avenues Australia. Her most recent role prior to Avenues Australia was as an Assistant Director at the National Disability Insurance Agency (NDIA) where she overlooked the mainstream engagement of the Health, Justice, and Child Protection interface portfolios. Prior to this role, she was an Associate Director at Social Ventures Australia, Australia's largest social purpose consulting company that invests in innovative systems change initiatives through consulting services and impact investing. Prior to this, she spent most of her career working as a Principle consultant with organisations and government agencies in the extractives industry to manage their social and economic impact in regional Australian communities across Australia. Fadzai holds a Master of Business Administration from the University of Western Australia, a Bachelor of Commerce from Murdoch University and is a graduate of the Australian Institute of Company Directors. She is currently completing a Masters of Applied Economics at UNSW. She has a lived experience with an immediate family member on the NDIS.

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Tracy is a NDIS Recovery Coach with Avenues Australia, where she supports participants under the NDIS to overcome challenges and build fulfilling lives. With a background in nursing and support work, along with a Certificate IV in Mental Health, Tracy brings a compassionate, trauma-informed, and person-centred approach to her role. She works alongside individuals to connect them with the right supports, navigate barriers, and support them to move forward with confidence. She is driven by the belief that positive change is always possible and is committed to walking beside each person on their journey. What inspires Tracy most about working in this industry is that every day brings new challenges and learning opportunities, and Tracy is driven by the chance to contribute to a positive and meaningful recovery journey. Prior to working at Avenues Australia, Tracy worked at Devoted Health Care and Avivo. Tracy has a Certificate IV in Health (Nursing) and a Certificate IV in Mental Health.

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Karolina is a Senior Recovery Coach at Avenues Australia in Perth. She has a lived experience with anxiety disorder, depression, and a family member with dementia. Prior to working at Avenues Australia, Karolina worked at Devoted Health Care and Friends at Home. Karolina has a Master’s Degree in Psychology and a Master’s Degree in Business and Administration that she completed in Poland. She also completed Certificate IV in Community Services, Diploma in Community Services, and Diploma in Counselling.

Jacob is Team Leader for the Support Coordination team at Avenues Australia, where, alongside assisting the Support Coordination Team to ensure all our NDIS Participant's capacity is being built to understand how to navigate the NDIS, he also works directly with NDIS Participants to utilise and connect with their NDIS Plans. Jacob has lived experience with being a friend’s NDIS Plan Nominee, as well as having a mental health diagnosis of Bipolar Affective Disorder Type-2. Prior to working at Avenues Australia, Jacob worked at Linked Support Solutions, where he was the Support Coordination and Quality and Safeguarding Manager. He also worked at Plan Partners, where he was a Support Coordinator. Jacob has a Diploma in Community Services and a Diploma in Counselling. He is completing a currently completing a Bachelor of Counselling.

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TBC

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Teresa is the Manager - Mental Health at Avenues Australia, where, alongside overseeing the delivery of mental health support services and ensuring compliance with funding and risk management guidelines, she build productive relationships with stakeholders to help clients navigate community health plans and achieve outcome-focused care. Her strengths include stakeholder engagement, financial management, and policy development. Prior to working at Avenues Australia, I worked at the Department of Social Services, where she assisted non-profit organisations to meet their grant funding obligations, including creating activity work plans, preparing budgets, and monitoring performance. Teresa has also worked across a range of areas, including justice, health, not-for-profit, and teaching. She is a small business award winner, Justice of the Peace, and former Rotarian. Teresa has held board positions with the Joondalup Business Association (JBA) and as Deputy President of the Royal Association of Justices of Western Australia (RAJWA).
In her spare time, she is Justice of the Peace. Teresa has a Master’s in Criminal Justice, a Bachelor of Arts (Justice Studies), an Associate Diploma in Business (Legal Studies), and a Certificate III in Correctional Practice.

Andrea is a Service Coordinator at Avenues Australia, where she supports participants by helping connect them with the right services, building their confidence, and making their NDIS journey smoother, all while learning and growing under the caring guidance of her team. Prior to working at Avenues Australia, Andrea worked in Human Resources. She has also worked as a content writer, barista, and retail representative. Andrea holds a Bachelor’s Degree in Psychology, a Certificate in Mental Health First Aid, and is currently working towards her Master’s in Business Psychology.

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