Care Coordination
Perth and Melbourne
Our aged care navigational services ensure comprehensive support for aged care recipients by sourcing, managing, and scheduling the necessary workforce, services, and equipment in accordance with the Care Plan and Budget. We work closely with you, your loved ones, and care partners to keep Care Plans and Budgets up to date and arrange comprehensive assessments.
What is a
My Aged Care
Care Coordinator?
A Care Coordinator is a professional who is responsible for managing and coordinating the delivery of care services to older people in Australia receiving government-funded Home Care Package (HCP) through My Aged Care. Their role involves assessing the person’s needs, developing a personalised Care Plan, and ensuring the appropriate services (such as personal care, nursing, domestic assistance, or social support) are arranged and delivered effectively.
How We Can Support You
Our team coordinates clinical and non-clinical services, establishes and maintains support and service agreements, and ensures services are delivered according to the Care Plan. We assist in understanding Care Plans or Packages, create plans to overcome barriers to accessing support, plan for unexpected events, and submit requests for plan reassessments.
Our Care Coordinators will act as your trusted adviser and main point of contact. We’ll guide you through understanding the services available to you, whether they are informal, community-based, or government-funded. We’ll work alongside you to address barriers to accessing supports and reduce the complexity of putting services in place, ensuring everything is implemented smoothly.
Explore & Design
Understand needs and create a tailored support approach that reflects the life you or your loved one wants to live.
Connect
Connect to services that understand your situation and adapt to your evolving care needs of living independently.
Capacity
Support in building capacity and confidence, towards self-management and living independently for as long as possible.
Monitor
Regularly monitor progress, service gaps and risks to help make improvements and keep you safe.
List of Activities a Care Coordinator Can Support You With
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Help in understanding your funded packaged and the services that your package can purchase.
A key point of contact for any questions, or any significant health or life changes.
Supporting in discharge planning (if applicable) to ensure supports are in place for continuing your care when you leave hospital.
Providing you with other alternative supports outside of hospital.
Research service providers and help you choose the right one for you.
Design an individualised and fit-for-purpose care plan that is personal to your unique circumstances.
Provide support in understanding of what government, community and mainstream services can provide.
Providing ongoing advise about what services and approaches will help you achieve your goal of living independently.
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Ongoing management and coordination of your services.
Support in putting service agreements with service providers.
Connecting to specialist and non-specialist services and providers including community, government and private sector services.
Support you in making active referrals and putting services in place and making adjustments to your services along the way.
Supporting you to plan for crisis, emergencies or unexpected issues that are likely to arise and may have a significant impact on you.
Liaise with your services if or when this is required.
Support with maintaining relationships in the community, managing services, and living more independently.
Reporting notifiable incidences to the Aged Care Quality and Safety Commission and other relevant regulatory bodies and partners.
Struggling to pay your court fines or infringment notices due to hardship?
Avenues Australia is an approved Work and Development Permit (WDP) sponsor, as recognised by the Department of Justice's Register of Approved Sponsors. You may be able to reduce or clear your fines if you are eligible for a WDP and access some of our eligible services.
Our Service Quality Guarantee
Our service guarantee helps us stay focused on providing good quality services, motivates us to thrive, and provides you with a secure environment to communicate when things are not going according to plan. We promise to:
Be warm and person-led
Respond within 2 business days when you contact us
Provide avenues to make good choices
Go the extra mile when things go wrong